FAQ
What makes the VivaGlow Pro™ better than a standard scalp massager?
The VivaGlow Pro™ is a state-of-the-art 3-in-1 routine upgrade. Unlike basic massagers, it integrates:
- Three specific massage modes
- Targeted 630nm Red Light technology to support follicle function
- A unique 3ml reservoir that dispenses oil directly onto the scalp for a mess-free application.
It transforms an "oily mess" into an efficient, at-home salon experience.
How does the Red Light feature work?
The Red Light feature uses a specific wavelength (630nm) known to penetrate the scalp surface. This targeted light is designed to support cellular energy processes, assisting in the creation of a thriving, healthy scalp environment.
Is the VivaGlow Pro™ intended to treat medical hair loss or scalp conditions?
IMPORTANT: The VivaGlow Pro™ is a personal wellness device designed to enhance the cosmetic benefits of your self-care routine and provide a relaxing massage.
It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition, including hair loss or scalp diseases. If you are experiencing persistent hair loss or a medical scalp condition, please consult a registered healthcare professional.
Can I use any scalp oil in the reservoir?
Yes, the VivaGlow Pro™ is compatible with most hair and scalp oils. We recommend using oils with a lighter, less viscous consistency to ensure smooth and accurate dispensing through the device's head. Please always patch-test new products if you have sensitivities.
Is the VivaGlow Pro™ waterproof?
The device is rated IPX67 water-resistant. This means it is safe to use in the shower and can be rinsed under running water for cleaning. However, it should not be submerged for extended periods.
How often should I charge the device?
The battery life is designed to last for several sessions. We recommend charging the device fully before your first use. A full charge typically takes 2–3 hours. The charging port should be completely dry before connecting the cable.
Does it come with a warranty?
Absolutely. As an Australian business committed to quality, the VivaGlow Pro™ comes standard with a 2-Year Limited Warranty covering any manufacturing defects.
How long will it take for my order to arrive in Australia?
We prioritize our local customers. All Australian orders are dispatched from our AU warehouse in Queensland and ship via AU Express Shipping with a total delivery time of 5–7 Business Days from the date of purchase.
What is your returns policy?
We offer a 30-Day Happiness Guarantee. If you are not 100% satisfied with your VivaGlow Pro™, simply return it to our local Australian facility within 30 days of delivery for a full refund. Please review our full Returns Policy for details on how to initiate a return.
