Shipping policy

Shipping & Fulfillment Policy

At Press Pause Wellness, we are committed to delivering the state-of-the-art VivaGlow Pro™ to you as efficiently as possible, allowing you to quickly upgrade your scalp routine.

Order Processing Time

All orders are processed within 1-2 business days. During this time, we verify the order details, quality check your device, and prepare it for dispatch from our fulfillment centers.

Estimated Delivery Times

To provide the best value and access to our innovative technology, we utilize specialized global logistics partners.

1. Australian & New Zealand Express Shipping (Recommended)

  • Fulfillment Location: Local AU Warehouse / AusPost

  • Total Delivery Time: 5–7 Business Days

  • Best For: Fast delivery and guaranteed tracking within Australia.

2. Standard Global Shipping

  • Fulfillment Location: Primary Manufacturing Hub (Global)

  • Total Delivery Time: 7–12 Business Days

  • Best For: Maintaining low costs outside of our primary local fulfillment zones.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing a tracking number. Please allow 24-48 hours for the tracking link to update as your package makes its way through the initial logistics center.

Customs, Duties, and Import Fees (Crucial for Global Sourcing)

We cover all customs fees, duties, and import taxes for our customers. The price you pay at checkout is the final price—there will be no hidden fees upon delivery.

Shipping Changes and Lost Packages

If you need to change your delivery address, please contact us immediately at Support@presspausewellness.shop within 12 hours of placing your order. Once the order enters the processing phase, we cannot guarantee changes.

If your tracking shows that your package was delivered but you have not received it (a "porch pirate" scenario), we recommend filing a claim with the courier first. If you continue to have issues, contact us, and we will work diligently to find a solution.